Our Client Values
At iScout, our culture of continuous improvement and innovation is apparent in the 4 core values which are at the heart of how we operate and conduct ourselves.
We do not get involved in player deals/transactions to sustain our integrity within the footballing industry.
We are not afraid of telling hard truths where necessary, as we feel an obligation to our clients to provide our most honest assessment of their needs to add the most value.
We question everything that comes across our desk, ensuring that our clients are getting the most reliable information, free from bias.
Internally we encourage reviewing and questioning our own methods, allowing us to innovate and operate efficiently and effectively.
WE'RE IN THIS TOGETHER
At iScout, we strive for the highest standards, whether it be in our scouting reports or our service to our clients.
Everyone at iScout feels responsible for maintaining our high quality service. If we have made an error, please let us know.
We encourage training and workshops when necessary and regularly co-ordinate external speakers for both our clients and ourselves, ensuring that we sustain our culture of continuous improvement.
Our own in-house in-service days allow us to review our practices and ensure that everyone’s opinion is heard and valued.
Quality Assurance Process
To maintain such high standards of reporting whilst providing a breadth of league and player coverage, we employ a triple filtered process between our scouts creating a report on a player or team and the report reaching the hands of our clients.
Our process is quick and ensures that clients have their own team assessments available to view on the same day as the full time whistle.
Initial Scouting Report
Scouts will write up their observations live whilst at the game using iScout’s custom scouting report template tools.
The reports are then quality assured by a member of our analyst team to ensure the comments from the game are indicative of the empirical evidence of the player/team in question.
Final Sign Off
The report is then signed off by one of our lead scouts/analysts after another review stage where the report is checked for any errors or missing information. Now the report is uploaded to our platform and can be read by our clients.